Topic: Listening Skills, Part 3 Of 5

TAKE NOTES.

If possible, taking notes will help you remember important points. However, be selective in what you write down. Trying to note down everything he or she says can result in being left behind. Trying to write down everything the person says can make you miss important points. 

ASK QUESTIONS.

If you are not sure you understand everything the other person says, or you feel you may have missed a point, ask the other person to repeat what was said. If you don't clear up a matter now, later may be too late. When you ask questions the other person receives the message from you that you are interested. 

USE REFLECTIVE PHRASES.

When you want a person to elaborate on a point, pursue the thought by using a "reflective phrase" whereby you repeat what the other person said. Use phrases such as "you said," "you mentioned," "you cited before," "it sounds like," or "you described." After repeating the statement the other person said, follow through with a question beginning with the words "who, what, when, where, why, or how."

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These words were posted at one of Shepherd's Care Ministries Sites called Wisdom Moment. This site is located at:
http://www.shepherdscare.net/wisdomminute

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